Privacy Policy
Your data deserves the same care as your cold chain cargo—no shortcuts, no surprises.
Privacy in Perishable Logistics
We move perishable cargo across borders, and we move data with the same care. This privacy policy explains how we collect, use, and protect information in the course of Canadian and cross-border logistics operations. Our approach balances regulatory requirements with hard-won field experience—because trust is built in every step of the supply chain.
You deserve to know exactly how your details are handled. Whether you’re submitting a shipment request, contacting our team, or simply browsing, we treat every data point with caution and transparency. Here’s what you need to know about your privacy on our site.
Information We Collect
We collect information you provide when requesting a quote, scheduling a shipment, or contacting our logistics team.
Information You Provide Directly
- Name and contact information provided on forms or during registration.
- Business details for shipping, trade, or logistics needs.
- Communication records, including support messages and calls.
- Documents uploaded for customs or compliance.
- Preferences and workflow details saved in your profile.
Automatically Collected Information
- Device type and browser used to access our site.
- IP address and region for security and performance monitoring.
- Pages visited and actions taken within our site.
- Session duration and navigation paths.
- Technical errors or failed page loads encountered.
How We Use Your Data
We use your data to fulfill logistics requests, maintain site security, troubleshoot problems, and deliver timely communications relevant to perishable goods shipping.
- Process shipment and service requests efficiently.
- Maintain site security and monitor for unauthorized activity.
- Communicate updates on logistics and compliance.
- Respond to inquiries and provide customer support.
- Improve our services through feedback and analytics.
- Personalize your experience based on preferences and workflow.
- Comply with Canadian legal requirements for data protection.
Our Commitment: We treat your data like we treat perishable cargo—with vigilance, transparency, and respect. Every detail is guarded by strict protocols, built from years of cold chain logistics experience. Our privacy practices comply with Canadian law and are shaped by real-world supply chain risks. We won’t bury the fine print or dodge accountability; your trust is the backbone of our process.
Who We Share Data With
We share personal information only with trusted providers who help us deliver logistics services and maintain site operations. Your data is never sold or misused.
Service Providers
We work only with providers who meet our privacy standards for logistics operations, data storage, and site hosting.
Legal Obligations
We may disclose information to comply with Canadian legal requirements, regulations, or enforce our logistics agreements.
Anonymous Statistics
We gather anonymous usage statistics to help us troubleshoot, improve site performance, and understand what matters to perishable logistics clients.
Your Rights
You have rights under Canadian law to access, correct, delete, object, or restrict the processing of your data. We’re committed to honoring your preferences and keeping you informed about your options.
- You can request access to your data held by us at any time, subject to verification.
- You have the right to correct inaccuracies in your data.
- You may request deletion of your data unless required for legal or operational reasons.
- You can request your data in a portable format to use elsewhere.
- You may object to certain data uses where permitted by law.
- You can ask us to limit processing of your data in specific circumstances.
To exercise your rights, contact us using the details on this site. We review requests promptly and confirm actions in writing.
How We Protect Your Data
Our security measures are shaped by the realities of perishable logistics—rapid response, layered defenses, and ongoing risk audits. We secure data with protocols adapted for Canadian supply chains and cross-border trade.
Technical Measures
- Encryption of sensitive information during transfer and storage.
- Regular security audits on logistics and site systems.
- Multi-factor authentication for access to internal tools.
- Firewalls and network monitoring to prevent unauthorized access.
Organizational Measures
- Staff training on privacy and secure data handling in logistics operations.
- Strict access controls for staff and partners handling sensitive data.
- Regular reviews of privacy procedures and compliance with Canadian law.
- Clear escalation protocols for suspected breaches or data concerns.
How Long We Keep Your Data
We keep your data only as long as necessary to provide services, meet legal requirements, or resolve operational issues in your supply chain.
- We collect account data when you register or manage logistics shipments on our site.
- We may collect workflow or logistics insights to improve our resource library and shipping protocols.
- We process your communications data if you email, call, or message us through the site.
- We process payment or billing information only when required to settle service fees or shipment costs.
- We may collect data for relevant updates about logistics services, never for unrelated promotions.
You may request deletion when your data is no longer needed for active services or legal compliance.
International Data Transfers
If your data must be transferred outside Canada, we ensure safeguards are in place, including secure protocols and agreements with third-party processors.
- Use of secure, encrypted transfer protocols for cross-border data movement.
- Contracts with service providers to maintain privacy standards outside Canada.
- Assessment of privacy risks before allowing data transfers.
- Immediate notification in case of significant cross-border data breach.
Cookie Usage
We use cookies to keep our site running smoothly, optimize performance, and personalize your experience in the perishable logistics workflow.
Types of Cookies We Use
- These are required for site access, secure logins, and processing logistics requests.
- These track site usage to help us improve logistics content and troubleshoot bottlenecks.
- These remember workflow settings to tailor site features to your needs.
- These remember user choices to improve workflow and simplify repeat logistics requests.
You can manage your cookie preferences through your browser or our site’s consent tool.
Policy Changes
We may update this policy as privacy law or our logistics services evolve. Changes are posted with a new effective date at the top of this page.
- We will notify you about material policy changes.
- We may contact you for feedback on our logistics process.
- You’ll get updates when required by law or when your data use changes.
- You can opt out of non-essential notifications at any time.
We recommend reviewing this policy regularly to stay informed about your rights and our practices.
Contact Us About Privacy
Contact us to review, correct, or delete your data, or to discuss privacy concerns related to perishable logistics.
Xiarhiomeisbouresla
1212 9th Avenue SE, Suite 200, Calgary, AB T2G 0T1 Canada
Phone: +1-%55-770-1039